Documentation, communication
Once decisions have been reached, they need to be implemented. Major prerequisites
are clear, rigorous, complete and easily accessible documentation, an effective and
well known dissemination plan and vehicle, and, where necessary the execution of a
formal induction and implementation programme.
In multinational or multilingual enterprises all of the above need to cater for the
language, regulatory and cultural diversity as appropriate.
Whereas a kick-off by senior leadership itself is at the least extremely effective, for the
more controversial decisions and plans even essential, formal documentation and
localisation (Dutch - English - French - German) have become areas of expertise for my
practice. Recourse to my services may substantially increase productivity and
effectiveness of the company internal management chain, boost quality, and ensure
appropriate inclusion in the standards, directives, policies and procedures framework
(thus building the link with Operations and Quality Management).
